Refund policy

At Trend Loft, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a refund policy under the following conditions:

1. Eligibility for Refund

  • Refund requests must be made within [7] days of receiving your order.

  • The product must be unused, in its original packaging, and in the same condition as received.

  • Certain items, such as final sale products, hygiene-related items, and customized orders, are non-refundable.

2. Refund Process

  • To request a refund, contact us at trendloftofficial@gmail.com with your order number and reason for refund.

  • After approval, you will be required to return the item to our address: D-Type Colony, Faisalabad, Pakistan.

  • Once the returned item is received and inspected, we will process your refund within [7] business days.

  • Refunds will be issued to the original payment method used during purchase.

3. Late or Missing Refunds

  • If you have not received your refund within the expected timeframe, please check with your bank or payment provider.

  • If the issue persists, contact us at trendloftofficial@gmail.com for further assistance.

4. Exchanges

  • We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within [3] days of delivery.

5. Shipping Costs for Returns

  • Customers are responsible for the return shipping costs, unless the item received was incorrect or defective.

  • We recommend using a trackable shipping service to ensure the safe return of your item.

6. Contact Information

For any questions regarding refunds, please contact us at:

📧 Email: trendloftofficial@gmail.com
📍 Address: D-Type Colony, Faisalabad, Pakistan
📞 Phone: +92 3096736065

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